We run most server versions and almost every
version of Windows in-house for support references.
Novell Operating Systems
3, 4, and 5, Groupwise
Microsoft Operating systems from DOS to Windows 7
Server OS from Windows for Workgroups to Server 2003, using Server 2008
Cisco Router configurations
Currently managing clients with as little as 5 user LANs to well over 1000 user
WANs with connections in multiple states and countries. Server configurations,
installations, upgrades, migrations, and repair.
Field service (technical)
Repair of IBM, HP, Compaq, as well as others for printers, monitors, laptops,
workstations, and servers.
Having the technical ability and knowledge to troubleshoot down to the component
level if and when necessary.
Regardless of your issue, be it hardware and/or software.
End user software application support
We run almost every
version in-house, just so we can duplicate issues any client may have.
Microsoft Office 95 to Office 2010 Professional
Word Perfect 5 to 10
Blackberry and IPhone support for data synchronization
Designed, prototype and have manufactured embedded systems from
microcontrollers to Altera FPGA architectures. These embedded systems consists
of both hardware and software created in-house. We also provide
schematic, routing and gerber files creation services.
Successfully completed projects
for software, hardware, or data manipulations which ranged in scope and size
from several weeks to nine months. These projects were established and kept
on-track and on budget. Every project has a Gantt chart created to ensure every
project team member knows when deliverables are due.
Customer service representative
I am able to
discuss problems and solutions
with clients in laymen terms. I explain what caused the issue, how to avoid a
repeat and in most cases what the client can do to recover from the same
incident in the future.
Technical service representative
I can discuss failure resolution
of hardware and software issues in technical terms with engineers and
programmers alike. This resolves issues of pointing blame as the issue is
proven, addressed, and corrected.
Remote desktop support
Currently clients run a reverse
VNC connection on demand for fast and efficient fixes which do not require
Machine, assembly, basic and C++,
Pascal for chip based applications.
C++, Pascal, and Delphi on Windows applications.
Patent filings and awarded.
Issued a U.S. Patent for a fingerprint recognition system in September 2008.